You can also give them an option to receive notifications every time their parcel changes location. Simply let them know via e-mail and SMS notifications. 82% of consumers expect retailers to give them delivery information about their orders. You wouldn’t want to leave your customer hanging after they’ve made a purchase, and they wouldn’t like it if you did. This speaks volumes about professionalism and creates a great overall customer experience for your buyers. Providing tracking information can ease those worries since they will be able to check the exact location of the parcel and be well-informed of delays, should it happen. Your business always has to put your customers’ feelings into consideration because they are providing sensitive information during the checkout process and spending on a product that they are expecting to receive in perfect condition. Getting scammed online is still a great fear for many online shoppers. Offer your customers peace of mind by letting them know that you duly shipped their item. Builds trust by being transparent to your customers
With excellent customer experience at the heart of your business, you’re giving yourself a competitive advantage that keeps customers loyal because your competition doesn’t provide them with the same calibre of service. Courier service Go People offers GPS tracking that updates customers every five minutes, showing the location of your parcel and the pick-up and drop-off points. No customer should have to deal with not knowing where their package is anymore. Naturally, they compare the services provided by the different businesses that compete with yours. The reality is, your customers are not buying all their essentials from your online store alone. This improves their overall shopping experience with you, which they’ll remember the next time they think about doing business with you. Giving customers the freedom to check on their order can be empowering and satisfying for them. A bad experience, on the other hand, will turn off 45% of your consumer base. Data from MetaPack reveals that 96% of consumers will shop again with a retailer who provided them with a great delivery experience, from the checkout page to receipt of the item. Encourages your customers to repurchase from youĮvery successful delivery increases the chances that your customers will continue to patronise your business. Customers have high expectations when it comes to shopping, and they will abandon their carts if they think the website is fraudulent.īy displaying your shipping and delivery policies and providing tracking information, prospective buyers will feel more comfortable and associate your company with professionalism and authenticity. Providing tracking information is one of the best ways you can show this. Promotes professionalism and great serviceĮ-commerce business owners know the importance of being highly reputable in the industry.
Below are more reasons why you should make this a standard practice: 1.
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